Refund policy

Because SHAE products are hand poured and, in many cases, prepared specifically against an order, we do not accept returns or exchanges for change of mind, fragrance preference or minor variations inherent to handcrafted products. If an order arrives damaged in transit, the claim must be reported to SHAE within 48 hours of delivery. For damage in transit claims, a continuous unboxing video showing the sealed package being opened and clearly showing the damaged product is compulsory. Claims submitted without an unboxing video will not be eligible under SHAE's transit damage claim process. Nothing in these Terms is intended to restrict any right or remedy available to a consumer under applicable law.